Classified Personnel Services
Bargaining Unit: Office, Technical, and Business Services
JOB TITLE: Applications Support Coordinator
SUMMARY: Coordinates, plans, and participates in design of information systems for the County Office of Education, districts, and schools; develops, implements, and plans for customer training and support; establishes and maintains strong working relationships with customer; supervises, trains and evaluates assigned staff; coordinates and participates in preparation of information and data to support management activities; and performs all other job-related duties.
30% SYSTEM DEVELOPMENT
Plans, organizes, and participates in the development of information systems to accommodate a wide variety of county office, district, and school needs; researches and recommends system development needs; supervises and participates in the development of user specifications; monitors system testing and approves test results; plans, organizes, and coordinates system implementation; monitors and prioritizes program development activities; monitors applicable state and federal requirements to determine their impact on systems.
30% SYSTEM ADMINISTRATION
Develops and implements system utilization plans for users, including comprehensive training plans and user groups; provides guidance to staff on resolving production problems; monitors productions activities to ensure that customer receive timely and accurate information; monitors status of requests from customers for service and problem resolution to ensure timely response; supervises and participates in the development and maintenance of procedures, documentation, and user manuals; analyzes production exceptions to prevent their reoccurrence; and establishes and maintains liaison with the county office, districts, and school personnel.
Trains, assigns work to, monitors, and evaluates support staff.
15% ADMINISTRATIVE SUPPORT
Researches and evaluates software packages; defines complex issues for system applications; monitors and coordinates the implementation of system security restrictions; coordinates, supervises, and participates in the preparation of information and data to support management activities; maintains liaison with other County Offices, Regional Centers, and software vendors; participates in the development and implementation of marketing plans; and develops income and cost projections to support budget planning activities.
5% RELATED ACTIVITIES
Performs all other related duties.
DECISION-MAKING AND PROBLEM-SOLVING: Determines the need for system development activities; researches specifications for information systems; researches and recommends standards, procedures, and methods; prioritizes work activities; and evaluates software. Develops and implements short and long-term plans. Provides data for long-term planning in own division; requires frequent exercise of discretionary judgment and specialized knowledge in interpreting and applying policies; situations are varied and sometimes highly complex; and participates in decisions that have major impact on a branch and/or its clients.
REQUIRED MINIMUM SKILLS AND ABILITIES: Ability to interpret complex technical publications related to business applications and student administration as defined by California Education Code, state school accounting manual and other federal and state rules and regulations; knowledge of business administration, accounting, test administration and/or state attendance accounting procedures; ability to analyze complex data systems, identify problems, and develop logical conclusions with effective solutions; ability to prioritize and manage a wide variety of tasks simultaneously; knowledge of programming and system capabilities; advanced skill in communicating with others, both orally and in writing with large and small audiences; skill in collecting and assembling data, preparing reports, monitoring progress, and analyzing data; ability to modify systems, procedures and programs within area of responsibility; skill in personnel management through coordination and cooperation; and skill in adapting style to divergent situations.
REQUIRED MINIMUM TRAINING, EDUCATION, AND LICENSING: Bachelor's degree from accredited college or university with major course work in computer science, education, or a related field; and a California driver's license.
REQUIRED MINIMUM PRIOR WORK EXPERIENCE: Four years of job-related experience with demonstrated competence.
REQUIRED INTERACTION (NON-AUTHORITY): Contracts are somewhat unstructured and are frequently with high-level individuals inside and outside the work unit, such as program managers, district administrators, state and local officials, and vendors; and contacts require planning, promotion, strategy development, decision making, and problem solving.
SUPERVISION: Directly supervises highly skilled and other support staff.
Revised: March 26, 1998
Approved by Personnel Commission:
Approved by Board of Education: December 7, 1988